Support the people who keep your services running.
Flexible, clinician-led MSK support for office teams and the frontline people working across cleaning, facilities, security, catering and maintenance.
Flexible MSK support for the teams that keep services running
Administrative and support services include office teams as well as cleaning, facilities, security, catering and maintenance roles. Physical demands vary, so early triage helps each employee reach suitable support.
2.9% illustrative annual MSK case rate used in the calculator. Source: Illustrative Avero calculator assumption; validate against your organisation’s own workforce and absence data.
Avero programme outcomes
5.8 days — Average time to first appointment.
70% — Meaningful quality-of-life improvement.
81% — Reduction in hours missed from work.
Based on available service data for the selected reporting period. Outcome measures use patients with paired data. These are Avero-wide results, not sector-specific benchmarks; outcomes vary by cohort.
Illustrative MSK absence cost
Estimate annual absence cost using total annual MSK absence days multiplied by a typical daily cost. The interactive calculator uses example inputs that can be changed; employee count and industry provide context only. The estimate is not a sector benchmark or an Avero savings forecast.
Common MSK injuries in administrative & support services
- Lower back pain (Varies by role): Lifting, carrying supplies, and moving equipment
- Shoulder and arm strain (Varies by role): Repetitive tasks, cleaning, and hands-on support work
- Neck and upper-back pain (Varies by role): Sustained desk work, driving, and awkward working postures
Early intervention
- Digital triage for office-based and frontline teams
- Clinician review to guide the right level of care
- Flexible access for distributed and shift-based workforces
- Self-management guidance while treatment is arranged
Absence reduction
- Support a wide mix of job roles and physical demands
- Help employees access care earlier
- Provide digital and in-clinic treatment pathways
- Guide practical return-to-work conversations
Insights & ROI
- Review referral patterns across teams and locations
- Track pathway use and reported outcomes
- Identify recurring MSK themes for prevention planning
- Use organisation-specific absence data to assess impact
Avero Connect
The platform behind every programme
One system for triage, care pathways, outcomes and absence-risk reporting. Every Avero programme runs on Connect, giving you full visibility of your workforce's MSK health from day one.
- Live absence-risk MI
- Validated outcome measures
- Clinician-led triage
Avero Solo
In-clinic physiotherapy, priced per session
Traditional in-clinic MSK physiotherapy for employees, with no annual commitment. Telephone and digital sessions available as an optional alternative.
- In-clinic appointments across the UK
- Telephone triage and digital sessions available
- Simple per-session pricing, no minimums
Avero Workplace
Annual workforce treatment cover
Best for: 500+ employees, predictable budgeting
- Year-round cover for all employees
- Clinically-led care, no session caps
- National in-clinic delivery and reporting
Frequently asked questions
What is workplace MSK and why does it matter?
Workplace MSK (musculoskeletal) refers to conditions affecting muscles, joints, and bones that impact employees at work. MSK conditions are the leading cause of sickness absence in the UK. Avero Health's workplace MSK services help employers reduce absence and improve productivity through digital triage and fast access to physiotherapy.
How does Avero Health reduce MSK-related absence?
Avero Health reduces MSK absence through a stepped-care model: digital triage identifies the right level of care, employees get fast access to physiotherapy (digital or in-clinic), and outcome tracking ensures effective treatment. This approach typically reduces MSK absence by 40% or more.
What is physiotherapy triage and how does it work?
Physiotherapy triage is a clinical assessment process that determines the appropriate level of care for MSK conditions. Avero Health's digital triage uses validated clinical questions to route employees to self-management, digital physio, or in-person treatment - ensuring the right care at the right time.
What are DSE assessments and does Avero Health offer them?
DSE (Display Screen Equipment) assessments evaluate workstation setups to prevent work-related MSK conditions. Avero Health offers DSE assessments as part of our workplace MSK services, helping employers meet their legal obligations while preventing musculoskeletal problems.
Do you offer industry-specific MSK programmes for construction, logistics, healthcare, manufacturing, or education?
Yes. Avero Health provides tailored MSK programmes for sectors including construction, logistics and warehousing, healthcare and social care, manufacturing, and education. Each programme includes industry-specific support, targeted care pathways, and workforce reporting.
How much does workplace MSK prevention cost per employee?
Avero Workplace starts from just £1 per employee per month. This covers year-round access to digital triage, stepped-care pathways, and national physiotherapy delivery. Given the average MSK absence case costs 14 days of lost productivity, prevention typically delivers a significant return on investment.